Skin Biology, the online ordering arm for Dr. Pickart's products offers an extremely poor level of customer service to its would-be clients. This goes all the way to the rude "Customer Service Manager."
This woman responded to my complaint of having the wrong product item sent to me by asking me to return the product at my own inconvenience (even though I requested return pick-up service). She also said that after they received it, they would need to verify the error before they would send out what I actually ordered.
In addition, I was told that they would only reimburse me for shipping if a proper receipt for my out-of-pocket costs were included. They are the first and only online retailer that I have dealt with (and I order several thousand dollars in merchandise a month) who presented me with such a shoddy response when they were clearly the ones in error. She and this company are just another example of why more and more consumers are buying foreign goods and why companies are choosing to outsource their customer service departments to India and other places.
Let's just say, I definitely won't be buying from these people again. If they're not willing to concede to someone who spent $400 (I'm not bragging, just making a point) at their site, they have no respect for anybody.
Review about: Super Cop 2X.